Shipping and Delivery Policy

Welcome to the Oursina Cosmetics website.

At Oursina, we respect your privacy and are committed to protecting your personal data in accordance with the laws of the United Arab Emirates and international privacy standards. We are committed to providing the highest quality products and appreciate your trust in us. Please read these Terms and Conditions carefully before using the website or making any purchase. By using this website, you agree to abide by these Terms and Conditions and related policies, including the Shipping and Delivery Policy.

First: Delivery Areas

1. We ship to all emirates in the United Arab Emirates.
2. We also deliver to Saudi Arabia.
3. If there are areas outside the delivery range, the customer will be notified before the order is confirmed.

Second: Delivery Time

1. Within the United Arab Emirates:
   • Delivery takes place within1 to 3 business daysfrom the date the order and payment are confirmed.

1. To the Kingdom of Saudi Arabia:
   • Delivery takes3 to 7 business days, depending on the country and the shipping company.
2. The actual duration may vary in the event of public holidays or circumstances beyond our control (such as weather conditions or logistical constraints).

Third: Shipping Fees

1. Shipping fees are determined based on the delivery destination and the order value.
2. We may offerfree shippingwithin the UAE for orders that exceed a certain amount (as announced on the website).
3. Shipping fees to countries in the Kingdom of Saudi Arabia are calculated automatically upon completion of the order.

Fourth: Track the order

1. After your order has been shipped, you will receive a confirmation message containingthe tracking numbervia email or text message.
2. You can track the status of your order using the link provided or by contacting customer service.

5. Receipt of the Application

1. The customer must verify thatthe address and phone numberare correct before confirming the order.
2. If the delivery fails due to incorrect information or the customer's failure to receive the order, the customer is responsible for the additional shipping charges for reshipment.
3. The customer is asked to check the condition of the package upon receipt and ensure that the packaging is intact.

Sixth: Damage or Loss During Shipping

1. We take care to package all orders carefully to ensure the products remain undamaged during shipping.
2. If you receive a damaged or missing item, please contact customer service within27 hoursof receipt and send clear photos of the item and its packaging.
3. We will review the situation and either replace the product or issue a refund in accordance with our return and exchange policy.

VII. Delays in Delivery

1. Oursina is not responsible for delays caused by shipping companies or circumstances beyond our control.
2. We will do our best to notify the customer of any expected delays as soon as possible.

VIII. Inquiries

For any questions or assistance regarding shipping or delivery, please contact us at:

Email: urseena2@gmail.com

Phone number: +971-50-872-7515

Location: Abu Dhabi – United Arab Emirates

Last updated: October 6, 2025

Shipping & Delivery Policy

Welcome to Urseena Cosmetics.

We respect your privacy and are committed to protecting your personal data in accordance with UAE laws and international privacy standards. We are committed to providing the highest quality products and appreciate your trust. Please read these terms and conditions carefully before using the site or making any purchase. By using this site, you agree to be bound by these terms and related policies, including the Shipping & Delivery Policy.

1. Delivery Areas

1. We deliver to all emirates in the UAE.
2. We also ship to select locations in Saudi Arabia
3. If your location is outside our delivery area, we will contact you before confirming your order.

2. Delivery Timeframes

1. Within the United Arab Emirates:
   • Orders are usually delivered within 1 to 3 business days from the date the order is confirmed and payment is received.
2. Saudi Arabia:
   • Delivery takes approximately 3 to 7 business days, depending on the destination and our courier partner.
3. Delivery times may vary during public holidays or due to unforeseen circumstances, such as weather conditions or logistics restrictions.

3. Shipping Fees

1. Shipping fees are calculated based on the delivery destination and the order value.
2. Free shipping may be available for orders in the UAE that exceed a certain amount (as announced on the website).
3. For Saudi Arabia, fees will be automatically calculated at checkout.

4. Order Tracking

1. Once your order has been shipped, you will receive a tracking number via email or text message.
2. You can track your shipment using the link provided or by contacting our customer service team.

5. Order Receipt

1. Customers must ensure that the delivery address and contact number are accurate before confirming the order.
2. If a delivery attempt fails due to incorrect information or the customer's unavailability, additional shipping charges may apply for redelivery.
3. Upon receiving your order, please inspect the packaging for any visible damage before signing for the delivery.

6. Damaged or Missing Items

1. All orders are carefully packed to ensure safe delivery.
2. If you receive a damaged or missing product, please contact us within 72 hours of receiving your order and provide photos of the damaged item and its packaging.
3. We will look into the matter and arrange for a replacement or refund in accordance with our Return & Exchange Policy.

7. Delivery Delays

1. Urseena Cosmetics is not responsible for delays caused by courier companies or circumstances beyond our control.
2. We will make every reasonable effort to notify customers of any expected delays.

8. Contact Information

For questions or assistance regarding shipping and delivery, please contact us at

Email: urseena2@gmail.com

Phone: +971-50-872-7515

Address: Abu Dhabi, United Arab Emirates

Last Updated: October 6, 2025