Return and Refund Policy

Welcome to the Oursina Cosmetics website. At Oursina, we respect your privacy and are committed to protecting your personal data in accordance with the laws of the United Arab Emirates and international privacy standards. We are also committed to providing the highest quality products and appreciate your trust in us. Please read these Terms and Conditions carefully before using the website or making any purchase. By using this website, you agree to abide by these terms and related policies, including our Return and Refund Policy.

First: Definition

• We are: Oursina Cosmetics, a company registered in the United Arab Emirates.
• User: Any person who visits, browses, or makes a purchase on the website.

Second: Use of the Website

• Users must be 18 years of age or older to use the website or make purchases.
• The user agrees to provide accurate and complete information when registering or making a purchase.
• Use of this website for any illegal purposes, or in a manner that violates public decency or infringes on the rights of others, is prohibited.
• The company reserves the right to suspend or terminate any user's account in the event of a violation of the terms.

Third: Products and Prices

• All prices listed on the website are in UAE dirhams (AED) and do not include value-added tax.
• We reserve the right to change prices or offers at any time without prior notice.
• The colors or packaging of the products may differ slightly from the images shown due to screen settings or photography.
• All products are intended for personal use only and are not for resale.

Fourth: Orders and Payment

• Orders are processed after we receive confirmation of full payment.
• We accept the approved payment methods listed on the payment page (credit cards).
• If the product is unavailable after purchase, the company has the right to cancel the order and refund the customer.
• The customer is responsible for verifying that the delivery address is correct before confirming the order.

V. Intellectual Property

• All rights to the design, trademark, text, images, and content are owned by Oursina Cosmetics.
• No part of this website may be copied, republished, or used without prior written permission.

Sixth: Responsibility

• The company assumes no liability for any direct or indirect damages resulting from the misuse of its products.
• The user is responsible for verifying that the products are suitable for their skin type or health condition.
• This website does not provide any medical advice, and it is always recommended to consult a specialist before using any cosmetic product.

VII. Amendments

We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Site after such modifications are posted constitutes your implied acceptance of the updated Terms.

VIII. Law and Jurisdiction

These terms and conditions are governed by the laws of the United Arab Emirates, and the courts of the Emirate of Abu Dhabi shall have exclusive jurisdiction to hear any dispute that may arise.

Contact Information

Email: urseena2@gmail.com

Phone number: +971-50-872-7515

Location: Abu Dhabi – United Arab Emirates

Last updated: October 6, 2025

Refund and Return Policy

Welcome to Urseena Cosmetics. We respect your privacy and are committed to protecting your personal data in accordance with UAE laws and international privacy standards. We strive to provide the highest quality products and appreciate your trust. Please read these terms carefully before using our website or making any purchase. By using this website, you agree to be bound by these terms and related policies, including this Refund and Return Policy.

1. Definitions

• We: Urseena Cosmetics, registered in the United Arab Emirates.
• User: Any person who accesses, browses, or makes a purchase through our website.

2. Use of the Website

• Users must be at least 18 years old to use this website or make purchases.
• Users must provide accurate and complete information when registering or placing orders.
• Any unlawful use of the website or violation of third-party rights is prohibited.
• We reserve the right to suspend or terminate accounts that violate these terms.

3. Products and Prices

• All prices are listed in UAE dirhams (AED), and VAT is not included.
• Prices and product availability are subject to change without prior notice.
• Product colors and packaging may vary slightly from the images shown.
• Products are for personal use only and are not for resale.

4. Orders and Payment

• Orders are processed only after full payment has been confirmed.
• We accept payment by credit or debit card.
• If a product becomes unavailable, we reserve the right to cancel the order and issue a refund.
• Customers are responsible for providing accurate shipping information.

5. Intellectual Property

• All website content is the exclusive property of Urseena Cosmetics.
• Any reproduction or use without written consent is prohibited.

6. Liability

• We are not liable for damages resulting from the misuse of products.
• Customers are responsible for ensuring that the product is suitable.
• No medical advice is provided through this website.

7. Modifications

We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of the revised terms.

8. Governing Law and Jurisdiction

These terms are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the jurisdiction of the courts of Abu Dhabi, UAE.

Contact Information

Email: urseena2@gmail.com

Phone: +971-50-872-7515

Address: Abu Dhabi, United Arab Emirates

Last Updated: October 6, 2025