{"id":2127,"date":"2026-06-18T10:45:31","date_gmt":"2026-06-18T10:45:31","guid":{"rendered":"https:\/\/urseena.ae\/?page_id=2127"},"modified":"2026-06-18T10:48:25","modified_gmt":"2026-06-18T10:48:25","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/urseena.ae\/en\/return-and-exchange-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Refund and Return Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u0631\u062d\u0628 \u0628\u0643 \u0641\u064a \u0645\u0648\u0642\u0639 \u0623\u0648\u0648\u0631\u0633\u064a\u0646\u0627 \u0644\u0645\u0633\u062a\u062d\u0636\u0631\u0627\u062a \u0627\u0644\u062a\u062c\u0645\u064a\u0644. \u0646\u062d\u0646 \u0634\u0631\u0643\u0629 \u0623\u0648\u0648\u0631\u0633\u064a\u0646\u0627 \u0646\u062d\u062a\u0631\u0645 \u062e\u0635\u0648\u0635\u064a\u062a\u0643 \u0648\u0646\u0644\u062a\u0632\u0645 \u0628\u062d\u0645\u0627\u064a\u0629 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class=\"wp-block-list\">\n<li>\u0646\u062d\u0646: \u0634\u0631\u0643\u0629 \u0623\u0648\u0648\u0631\u0633\u064a\u0646\u0627 \u0644\u0645\u0633\u062a\u062d\u0636\u0631\u0627\u062a \u0627\u0644\u062a\u062c\u0645\u064a\u0644 \u0627\u0644\u0645\u0633\u062c\u0644\u0629 \u0641\u064a \u062f\u0648\u0644\u0629 \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645: \u0623\u064a \u0634\u062e\u0635 \u064a\u0642\u0648\u0645 \u0628\u0632\u064a\u0627\u0631\u0629 \u0627\u0644\u0645\u0648\u0642\u0639 \u0623\u0648 \u062a\u0635\u0641\u062d\u0647 \u0623\u0648 \u0627\u0644\u0634\u0631\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u062b\u0627\u0646\u064a\u0627\u064b: \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0648\u0642\u0639<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0642\u062f \u0623\u062a\u0645 18 \u0639\u0627\u0645\u064b\u0627 \u0623\u0648 \u0623\u0643\u062b\u0631 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0648\u0642\u0639 \u0623\u0648 \u0625\u062c\u0631\u0627\u0621 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n\n\n\n<li>\u064a\u0644\u062a\u0632\u0645 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0628\u062a\u0642\u062f\u064a\u0645 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0635\u062d\u064a\u062d\u0629 \u0648\u0643\u0627\u0645\u0644\u0629 \u0639\u0646\u062f \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0623\u0648 \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n\n\n\n<li>\u064a\u0645\u0646\u0639 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0648\u0642\u0639 \u0644\u0623\u064a \u0623\u063a\u0631\u0627\u0636 \u063a\u064a\u0631 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\u0625\u0639\u062f\u0627\u062f\u0627\u062a \u0627\u0644\u0634\u0627\u0634\u0629 \u0623\u0648 \u0627\u0644\u062a\u0635\u0648\u064a\u0631.<\/li>\n\n\n\n<li>\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0634\u062e\u0635\u064a \u0641\u0642\u0637 \u0648\u0644\u064a\u0633\u062a \u0644\u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0628\u064a\u0639.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u0631\u0627\u0628\u0639\u0627\u064b: \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0648\u0627\u0644\u062f\u0641\u0639<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u062a\u0645 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u062a\u0623\u0643\u064a\u062f \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0643\u0627\u0645\u0644.<\/li>\n\n\n\n<li>\u0646\u0642\u0628\u0644 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\u0646\u0634\u0631 \u0623\u0648 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u064a \u062c\u0632\u0621 \u0645\u0646 \u0627\u0644\u0645\u0648\u0642\u0639 \u062f\u0648\u0646 \u0625\u0630\u0646 \u0643\u062a\u0627\u0628\u064a \u0645\u0633\u0628\u0642.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u0633\u0627\u062f\u0633\u0627\u064b: \u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0629<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0644\u0627 \u062a\u062a\u062d\u0645\u0644 \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u064a \u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0639\u0646 \u0623\u0636\u0631\u0627\u0631 \u0645\u0628\u0627\u0634\u0631\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0645\u0628\u0627\u0634\u0631\u0629 \u0646\u0627\u062a\u062c\u0629 \u0639\u0646 \u0633\u0648\u0621 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a.<\/li>\n\n\n\n<li>\u064a\u062a\u062d\u0645\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u062a\u0648\u0627\u0641\u0642 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0645\u0639 \u0646\u0648\u0639 \u0628\u0634\u0631\u062a\u0647 \u0623\u0648 \u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u0635\u062d\u064a\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u0648\u0642\u0639 \u0644\u0627 \u064a\u0642\u062f\u0645 \u0623\u064a \u0627\u0633\u062a\u0634\u0627\u0631\u0627\u062a \u0637\u0628\u064a\u0629\u060c \u0648\u064a\u0646\u0635\u062d \u062f\u0627\u0626\u0645\u064b\u0627 \u0628\u0627\u0633\u062a\u0634\u0627\u0631\u0629 \u0645\u062e\u062a\u0635 \u0642\u0628\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u064a \u0645\u0646\u062a\u062c \u062a\u062c\u0645\u064a\u0644\u064a.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u0633\u0627\u0628\u0639\u0627\u064b: \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u062d\u062a\u0641\u0638 \u0628\u062d\u0642 \u062a\u0639\u062f\u064a\u0644 \u0623\u0648 \u062a\u062d\u062f\u064a\u062b \u0647\u0630\u0647 \u0627\u0644\u0634\u0631\u0648\u0637 \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u062f\u0648\u0646 \u0625\u0634\u0639\u0627\u0631 \u0645\u0633\u0628\u0642. \u0648\u064a\u064f\u0639\u062f \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u0643 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0648\u0642\u0639 \u0628\u0639\u062f \u0646\u0634\u0631 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0645\u0648\u0627\u0641\u0642\u0629 \u0636\u0645\u0646\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u062d\u062f\u062b\u0629.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u062b\u0627\u0645\u0646\u0627\u064b: \u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0648\u0627\u0644\u0627\u062e\u062a\u0635\u0627\u0635 \u0627\u0644\u0642\u0636\u0627\u0626\u064a<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062a\u062e\u0636\u0639 \u0647\u0630\u0647 \u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0623\u062d\u0643\u0627\u0645 \u0644\u0623\u0646\u0638\u0645\u0629 \u062f\u0648\u0644\u0629 \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629\u060c \u0648\u064a\u0643\u0648\u0646 \u0627\u0644\u0642\u0636\u0627\u0621 \u0641\u064a \u0625\u0645\u0627\u0631\u0629 \u0623\u0628\u0648\u0638\u0628\u064a \u0647\u0648 \u0627\u0644\u062c\u0647\u0629 \u0627\u0644\u0645\u062e\u062a\u0635\u0629 \u0628\u0627\u0644\u0646\u0638\u0631 \u0641\u064a \u0623\u064a \u0646\u0632\u0627\u0639 \u0642\u062f \u064a\u0646\u0634\u0623.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: urseena2@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641: +971-50-872-7515<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0644\u0639\u0646\u0648\u0627\u0646: \u0623\u0628\u0648\u0638\u0628\u064a \u2013 \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b: 06\/10\/2025<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Refund and Return Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to Urseena Cosmetics. We respect your privacy and are committed to protecting your personal data in accordance with UAE laws and international privacy standards. We strive to provide the highest quality products and appreciate your trust. Please read these terms carefully before using our website or making any purchase. By using this website, you agree to be bound by these terms and related policies, including this Refund and Return Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Definitions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We: Urseena Cosmetics, registered in the United Arab Emirates.<\/li>\n\n\n\n<li>User: Any person accessing, browsing, or purchasing through our website.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Use of the Website<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users must be at least 18 years old to use this website or make purchases.<\/li>\n\n\n\n<li>Users must provide accurate and complete information when registering or placing orders.<\/li>\n\n\n\n<li>Any unlawful use of the website or violation of third-party rights is prohibited.<\/li>\n\n\n\n<li>We reserve the right to suspend or terminate accounts that violate these terms.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Products and Prices<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All prices are listed in UAE Dirhams (AED) and VAT is not included.<\/li>\n\n\n\n<li>Prices and product availability may be changed without prior notice.<\/li>\n\n\n\n<li>Product colors and packaging may vary slightly from images shown.<\/li>\n\n\n\n<li>Products are for personal use only and not for resale.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Orders and Payment<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders are processed only after full payment confirmation.<\/li>\n\n\n\n<li>We accept payment via credit\/debit cards.<\/li>\n\n\n\n<li>If a product becomes unavailable, we reserve the right to cancel the order and issue a refund.<\/li>\n\n\n\n<li>Customers are responsible for providing accurate shipping details.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Intellectual Property<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All website content is the exclusive property of Urseena Cosmetics.<\/li>\n\n\n\n<li>Any reproduction or use without written consent is prohibited.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Liability<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We are not liable for damages resulting from misuse of products.<\/li>\n\n\n\n<li>Customers are responsible for ensuring product suitability.<\/li>\n\n\n\n<li>No medical advice is provided through the website.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Modifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of the revised terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Governing Law and Jurisdiction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These terms are governed by the laws of the United Arab Emirates, and disputes shall be subject to the courts of Abu Dhabi, UAE.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Email: urseena2@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone: +971-50-872-7515<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Address: Abu Dhabi, United Arab Emirates<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last Updated: 06\/10\/2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0646\u0631\u062d\u0628 \u0628\u0643 \u0641\u064a \u0645\u0648\u0642\u0639 \u0623\u0648\u0648\u0631\u0633\u064a\u0646\u0627 \u0644\u0645\u0633\u062a\u062d\u0636\u0631\u0627\u062a \u0627\u0644\u062a\u062c\u0645\u064a\u0644. \u0646\u062d\u0646 \u0634\u0631\u0643\u0629 \u0623\u0648\u0648\u0631\u0633\u064a\u0646\u0627 \u0646\u062d\u062a\u0631\u0645 \u062e\u0635\u0648\u0635\u064a\u062a\u0643 \u0648\u0646\u0644\u062a\u0632\u0645 \u0628\u062d\u0645\u0627\u064a\u0629 \u0628\u064a\u0627\u0646\u0627\u062a\u0643 \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0648\u0641\u0642\u064b\u0627 \u0644\u0642\u0648\u0627\u0646\u064a\u0646 \u062f\u0648\u0644\u0629 \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0648\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629\u060c \u0643\u0645\u0627 \u0646\u0644\u062a\u0632\u0645 \u0628\u062a\u0642\u062f\u064a\u0645 \u0623\u0639\u0644\u0649 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062c\u0648\u062f\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0646\u0642\u062f\u0651\u0631 \u062b\u0642\u062a\u0643 \u0628\u0646\u0627. \u064a\u0631\u062c\u0649 \u0642\u0631\u0627\u0621\u0629 \u0647\u0630\u0647 \u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0623\u062d\u0643\u0627\u0645 \u0628\u0639\u0646\u0627\u064a\u0629 \u0642\u0628\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0648\u0642\u0639 \u0623\u0648 \u0625\u062c\u0631\u0627\u0621 \u0623\u064a \u0639\u0645\u0644\u064a\u0629 \u0634\u0631\u0627\u0621. \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0643 \u0644\u0647\u0630\u0627 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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